CosMed Clinic

Cosmed takes care of everything from picking up from the airport to completely catering to you during recovery. The staff is unparalleled. Dr. Casteneda answered all my questions and put me at ease. Enough cannot be said about the care and attention from the staff.

Cosmed takes care of everything from picking up from the airport to completely catering to you during recovery. The staff is unparalleled. Dr. Casteneda answered all my questions and put me at ease. Enough cannot be said about the care and attention from the staff.

Pre-op communication seemed good at first then cracks started to appear. e.g. they told me that the anesthesia had to be paid separately but never mentioned that it needed to be paid IN CASH, then they afternoon before the procedure they said that the anesthesia and the lab work had to be paid in cash so I had to scramble to find a bank to get cash before I left the US.

The shuttle was very late picking me up at the SD airport so my pre-op procedures were late and most people had already gone home for the day. It never seemed like they knew where I was supposed to go or do next. Someone would do something and say they were done and just leave me in a room or in the lobby and I had to ask where to go or what to do next and they would call someone and find out.

I had a quick 2-3 minute consultation with the surgeon and he said roughly what he was going to do but there were no explanations of anything or discussions. I told him what I expected out of the procedure and I'm quite disappointed to say that I didn't get the results that I asked for and that he could have done.

As I'm lying in recovery a few hours after surgery, still very groggy from the anesthesia and with an IV in my arm, the nurse comes in and says I need to pay her for the compression garment and medicine. Seriously, why didn't they have me pay before surgery or after I was even awake? She said they couldn't so I struggle to stand up and find my wallet and fall over because of the pain and the anesthesia, and she runs my credit card and I sign the receipt while in a great deal of pain and in a daze.

Why do I have to pay for 5 separate things at all different times and days (and two of them in cash) for one procedure? And especially they shouldn't come ask me for payment while I'm in the recovery room! They should charge you once and distribute as needed.

They were suppose to have provided me with the lab results which I had to ask for 4 separate times before I finally received them. I sent photos as the doctor requested 2 weeks afterwards and he said I was still very swollen but didn't offer any solutions or prognosis. I've emailed twice since then asking for help but he doesn't respond.

Overall I'm disappointed. I could have dealt with the chaos and lack of communication if I would have received the results that I paid for but I didn't. He removed less than half the fat that I asked to be removed and I really don't look significantly better than before the surgery. More or less it was a waste of time, money, and pain. I'm disappointed.


CosMed Clinic's response:
"We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our patients. So, we hope you will give us and opportunity to discuss this further with you. The doctor’s coordinator will be taking care of you personally, and she will reach out to you shortly.

Regards,
Magda Dueñas"

Pre-op communication seemed good at first then cracks started to appear. e.g. they told me that the anesthesia had to be paid separately but never mentioned that it needed to be paid IN CASH, then they afternoon before the procedure they said that the anesthesia and the lab work had to be paid in cash so I had to scramble to find a bank to get cash before I left the US.

The shuttle was very late picking me up at the SD airport so my pre-op procedures were late and most people had already gone home for the day. It never seemed like they knew where I was supposed to go or do next. Someone would do something and say they were done and just leave me in a room or in the lobby and I had to ask where to go or what to do next and they would call someone and find out.

I had a quick 2-3 minute consultation with the surgeon and he said roughly what he was going to do but there were no explanations of anything or discussions. I told him what I expected out of the procedure and I'm quite disappointed to say that I didn't get the results that I asked for and that he could have done.

As I'm lying in recovery a few hours after surgery, still very groggy from the anesthesia and with an IV in my arm, the nurse comes in and says I need to pay her for the compression garment and medicine. Seriously, why didn't they have me pay before surgery or after I was even awake? She said they couldn't so I struggle to stand up and find my wallet and fall over because of the pain and the anesthesia, and she runs my credit card and I sign the receipt while in a great deal of pain and in a daze.

Why do I have to pay for 5 separate things at all different times and days (and two of them in cash) for one procedure? And especially they shouldn't come ask me for payment while I'm in the recovery room! They should charge you once and distribute as needed.

They were suppose to have provided me with the lab results which I had to ask for 4 separate times before I finally received them. I sent photos as the doctor requested 2 weeks afterwards and he said I was still very swollen but didn't offer any solutions or prognosis. I've emailed twice since then asking for help but he doesn't respond.

Overall I'm disappointed. I could have dealt with the chaos and lack of communication if I would have received the results that I paid for but I didn't. He removed less than half the fat that I asked to be removed and I really don't look significantly better than before the surgery. More or less it was a waste of time, money, and pain. I'm disappointed.


CosMed Clinic's response:
"We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our patients. So, we hope you will give us and opportunity to discuss this further with you. The doctor’s coordinator will be taking care of you personally, and she will reach out to you shortly.

Regards,
Magda Dueñas"