MEDICAL TRAVEL       BUSINESS                    +49 30568 373703

About us

Enabling access to quality healthcare around the world

Medigo helps people navigate healthcare services

Our mission is to improve access to healthcare worldwide. To do this, we take a patient-centric approach to help individuals and organizations navigate healthcare systems abroad.

Founded in Berlin in 2013, our first product is a popular medical tourism platform that allows patients to book medical treatments at hospitals and clinics internationally.

We've since expanded to help businesses by offering solutions for medical concierge, TPA services, second medical opinions, and a treatment-based insurance.

To date, we've helped more than 200,000 patients organize treatment abroad.

Our products and services

Employee Benefits

Our health benefits give employees access to quality healthcare around the world.

Major illness treatment insurance, our flagship employee benefit product, allows employees to receive excellent medical care for serious illnesses.

International Third Party Administration (TPA)

We partner with insurance companies to offer full case (in-patient and out-patient) facilitation, medical claims management, and cost containment.

Our provider network comprises more than 1,400 hospitals and clinics globally.

Medical Tourism Platform

Our platform is a curated global marketplace that connects healthcare providers with patients looking for treatment abroad.

We select providers based on their certifications and accreditations, experience treating international patients, and patient satisfaction.

Medical Concierge Services

These services are tailored to assist the international patients we serve.

We offer logistical assistance, medical record translation, on-site medical interpretation, and ground transfers.

Second Medical Opinions

Our app-enabled, easy access second opinion service provides access to more than 500 experts, covering all medical specialties.

Our leadership team

We're a team of more than 60 employees, with decades of experience in helping patients get the healthcare they need. Our staff includes doctors, nurses, dentists, and experienced representatives of the insurance, TPA, and hospital administration industries. Find our key employees below. See our Team page for the full list.

Ugur Samut

CEO & Co-founder

Ugur drives our strategic vision and oversees operations. He brings years of experience in branding, and strategic partnerships from the travel industry. Ugur is a recognized expert in growing online international marketplaces and holds degrees in marketing and international management.

Pawel Cebula

COO & Co-founder

Pawel oversees company strategy and business development. He incubated the original idea for Medigo: His vision of borderless healthcare led to the creation of our platform and services that make medical travel easy and safe for everyone. Pawel holds degrees in international business.

Ieva Soblickaite

CPO & Co-founder

Ieva leads our product strategy, keeping user needs close to Medigo's heart. She has experience in building beautiful and easy-to-use interfaces in the travel and online printing industries. Ieva holds degrees in economics & international management.

Jacinta O'Meara

Global Network Director

Jan develops our network of quality medical providers. She brings 25+ years of health insurance and network experience, with roles as the head of global network at AVIVA IPMI, and Head, International Medical Network at AXA Assistance.

Bruce Eaton

Managing Director, UK

Bruce is expanding our presence in the UK. He is a senior manager with over 26 years' experience within healthcare, medical insurance, accounting, pension services, and personal lines insurance.

Denis Salykin

Managing Director, Russia

Denis leads our cooperation with partners in Russia. He brings 15+ years of experience in management, business development, and operations in life & health insurance companies such as AVIVA, AIG and Citibank.

Thom Gao

Sales Director, China

Thom leads our expansion in China and brings years of health insurance and employee benefits experience through his previous positions at companies that include Now Health International and Global Benefits Group.

Dr. Jan Schaefer

Chief Medical Officer

Dr. Jan oversees company strategy from a medical perspective. He is an experienced medical doctor trained in orthopedic surgery, with extensive clinical and research experience, spending 10+ years as a healthcare consultant with Roland Berger and as a hospital executive at the Charité.

Christoph Strasen

CTO

Christoph leads our technical strategy and our team of engineers. He has 15 years' experience in AdTech and Big Data and has built-up teams of 30+ engineers and data scientists.

Aurélien Guèye

CBO

Aurélien drives revenue growth in all areas. He is our first internally promoted C-level employee, after leading our business intelligence department for three years. Prior to Medigo, Aurélien was a business analyst at Wimdu and studied finance and strategy at Sciences Po.

Ugur Samut
CEO & Co-founder

Ugur drives our strategic vision and oversees operations. He brings years of experience in branding, and strategic partnerships from the travel industry. Ugur is a recognized expert in growing online international marketplaces and holds degrees in marketing and international management.

Pawel Cebula
COO & Co-founder

Pawel oversees company strategy and business development. He incubated the original idea for Medigo: His vision of borderless healthcare led to the creation of our platform and services that make medical travel easy and safe for everyone. Pawel holds degrees in international business.

Ieva Soblickaite
CPO & Co-founder

Ieva leads our product strategy, keeping user needs close to Medigo's heart. She has experience in building beautiful and easy-to-use interfaces in the travel and online printing industries. Ieva holds degrees in economics & international management.

Jacinta O'Meara
Global Network Director

Jan develops our network of quality medical providers. She brings 25+ years of health insurance and network experience, with roles as the head of global network at AVIVA IPMI, and Head, International Medical Network at AXA Assistance.

Bruce Eaton
Managing Director, UK

Bruce is expanding our presence in the UK. He is a senior manager with over 26 years' experience within healthcare, medical insurance, accounting, pension services, and personal lines insurance.

Denis Salykin
Managing Director, Russia

Denis leads our cooperation with partners in Russia. He brings 15+ years of experience in management, business development, and operations in life & health insurance companies such as AVIVA, AIG and Citibank.

Thom Gao
Sales Director, China

Thom leads our expansion in China and brings years of health insurance and employee benefits experience through his previous positions at companies that include Now Health International and Global Benefits Group.

Dr. Jan Schaefer
Chief Medical Officer

Dr. Jan oversees company strategy from a medical perspective. He is an experienced medical doctor trained in orthopedic surgery, with extensive clinical and research experience, spending 10+ years as a healthcare consultant with Roland Berger and as a hospital executive at the Charité.

Christoph Strasen
CTO

Christoph leads our technical strategy and our team of engineers. He has 15 years' experience in AdTech and Big Data and has built-up teams of 30+ engineers and data scientists.

Aurélien Guèye
CBO

Aurélien drives revenue growth in all areas. He is our first internally promoted C-level employee, after leading our business intelligence department for three years. Prior to Medigo, Aurélien was a business analyst at Wimdu and studied finance and strategy at Sciences Po.

Trusted by patients
and businesses worldwide

Nationalities of Medigo patients

Medical providers in 35 countries

International patient cases managed

In the news

Our work has been featured by media organizations from around the globe. We comment on topics that include medical travel, international healthcare, price transparency in healthcare, and international health insurance. We also have customers who've traveled abroad for medical care who are ready to be interviewed.

If you're a member of the press and interested in covering Medigo, contact us at press@medigo.com. Our Media Assets includes our press kit, team photographs, logo, and some product screenshots.

More about Medigo

How Medigo began

When traveling around Asia, Pawel (our COO and Co-Founder) developed a toothache but found it difficult to find a quality dentist. Guided by the vision that medical travel is a solution for the problem of access to healthcare, Pawel came up with the idea for a platform and service that makes medical travel safe and easy for everyone.

What we do

Medical Travel: We help patients find and book medical treatment, anywhere in the world. Our multilingual team assists with medical translation, interpretation, visa arrangements, as well as booking hotels, flights, and other logistics.

Second Medical Opinions: Leading medical experts review cases in detail and provide customized recommendations to meet each person's unique medical needs. A second opinion can change a diagnosis, prognosis, or course of treatment.

GLOBALCOVER is a service-based insurance that helps people get the treatment they need when diagnosed with a critical illness. We arrange a second medical opinion, book necessary medical treatment, and support patients throughout.

Third-Party Administrator (TPA): We work with leading insurers in Europe and the Middle East to manage claims, to facilitate fast treatment through direct billing arrangements, and to contain costs through our global network.

Who we serve
We help individuals book the treatment they need. Our dedicated Care Team organizes a custom treatment plan and cost estimate from hospitals and clinics around the world. We help book appointments, arrange second opinions, or the logistics of a medical treatment abroad. We enable companies to offer their employees and dependents comprehensive and affordable health benefits. Specifically, our benefits include a treatment-based insurance for critical/major illnesses, second opinions, and medical concierge access. We offer insurers an add-on to life and health insurance policies. Our medical concierge, treatment-based insurance, and second opinion policies are attractive across generations and serve an international client base.
Our values
We value integrity, diversity, transparency, collaboration, and a data-driven, human-centric approach to solving healthcare problems around the world.
Do we offer medical advice?
No, all medical advice is provided by qualified professionals at our trusted network of clinics and hospitals, or medical experts who provide second medical opinions. We are a platform that increases access to healthcare by helping people to compare treatment options and book medical treatments around the world. We also work with health insurers to facilitate treatment for their members.
How we choose medical providers
Our provider network of hospitals and clinics spans the entire world and covers every medical need. The medical providers we list must comply with our strict quality assurance criteria. In some countries, we require a sign-up fee for a provider to be listed on our medical travel platform, but these providers must still pass our quality assurance process to be listed. Healthcare providers are judged on three main criteria:
  1. Medical quality
  2. Experience with international patients
  3. Patient satisfaction
Medical quality This is based on locally and internationally recognized accreditations and standards. These accreditations and certifications are listed on clinic profiles. Finally, physician experience and education are important for evaluating a clinic's medical quality. Experience with international patients The clinics and hospitals listed on Medigo are experienced in treating international patients, and they employ multilingual staff or have interpreters available. Patient satisfaction This is identified through reviews and interviews with former patients, and we publish every review – good or bad – to our platform as we want our platform to reflect the real patient experience. Quality review Clinics and hospitals go through an ongoing internal quality review process. There are several possible outcomes for a clinic, depending on the nature of the concern, including no action taken, suspension and warning issued, and permanent removal from our network.
How we handle personal data
We comply with all relevant legislation and regulations in Germany and the EU. We share personal information and medical reports only with the relevant trusted medical providers in our network and only so users can receive a personalized quote or a cost estimate. Users can ask for their personal and/or medical information to be removed from our records at any time.
How we collect patient reviews
We have an integrated review system that ensures reviews submitted through our platform are 100% genuine. Only patients that undergo a treatment booked through Medigo can review their experience at medical providers on our platform. We do not allow other user-generated reviews, for we cannot verify the authenticity of the content in these reviews. We ask patients to rate (from 1 to 5) how happy they were with their overall experience, as well as these factors: Communication How responsive and accessible were the clinic staff before, during and after treatment? Friendliness How helpful were the clinic staff and involved personnel? Value Was the experience good value for money? Facilities Were the clinic's facilities everything they promised? Location How accessible was the clinic? We also ask for some qualitative feedback about the experience and for a review of our service on external review platform Trustpilot. The provided feedback is immediately posted to the website. We also post negative reviews, because we believe these reviews reflect the real patient experience and give medical providers the chance to improve their services. If a medical provider receives a poor review, we inform the provider and give them the opportunity to respond to the review. When necessary, we facilitate communication between the patient and the provider to try to resolve the situation.

Customer testimonials

We help our people get the treatment they need for their health.

Nan

"The Medigo team had amazing quick follow through. The Salutaris Medical Center was amazing! The staff was kind. The private room was spacious n clean. My surgery was so easy. And all the while Medigo helped me through the process step by step!" – Nan had a hip replacement at Salutaris Medical Center, Mexico

Aaron

"In the midst of our family's trip around the world I started experiencing symptoms that required me to see a GI specialist… I worked through Medigo to locate and schedule with a doctor in Bangkok. … Medigo was very helpful in coordinating with the hospital before and after the procedure." – Aaron had a colonoscopy at Sikarin Hospital, Thailand

Thiery

"I came to this clinic for an angioplasty, to have stents placed, and for cardiac catheterization, following severe pain in the chest. I discovered this clinic via Medigo. I requested a quote and received a response in less than 24 hours from a Medigo Case Manager." – Thiery went to Clinique Pasteur in Tunisia for cardiology procedures

"The Medigo team had amazing quick follow through. The Salutaris Medical Center was amazing! The staff was kind. The private room was spacious n clean.

My surgery was so easy. And all the while Medigo helped me through the process step by step!"

– Nan had a hip replacement at Salutaris Medical Center, Mexico

"In the midst of our family's trip around the world I started experiencing symptoms that required me to see a GI specialist…

I worked through Medigo to locate and schedule with a doctor in Bangkok. … Medigo was very helpful in coordinating with the hospital before and after the procedure."

– Aaron had a colonoscopy at Sikarin Hospital, Thailand

"I came to this clinic for an angioplasty, to have stents placed, and for cardiac catheterization, following severe pain in the chest. I discovered this clinic via Medigo.

I requested a quote and received a response in less than 24 hours from a Medigo Case Manager."

– Thiery went to Clinique Pasteur in Tunisia for cardiology procedures

Reviews of Medigo's service

We use a third-party review platform, so you can find trustworthy reviews of Medigo.

IMPRINT Medigo GmbH www.medigo.com Rosenthaler Str. 13 10119 Berlin, Germany Medigo GmbH is funded by private investors and the VC fund Atlantic Internet GmbH Managing directors: Ugur Samut, Ieva Soblickaite & Pawel Cebula Commercial Register Number: HRB 154587 Berlin Court of Registry VAT Identification Number: DE 815467754 Contact email: contact@medigo.com By using our site, you agree to the Medigo Terms and Conditions and Privacy Policy. Medigo does not provide medical advice, diagnosis or treatment. The information on this site is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician. Copyright 2019 © Medigo GmbH