Telemedicine
A doctor on video, wherever the member is.
Members book a video consultation with a GP or specialist, in their own language, at a time that suits them. Where local rules allow, the doctor issues a prescription they can fill at a nearby pharmacy.
How it works
Four steps, no waiting room.
01
Request.
The member asks for a consultation through the portal or by phone.
02
Match.
We connect them with a GP or the relevant specialist. Most specialties are covered.
03
Consult.
A video consultation at a time that suits the member.
04
Prescription.
Where local rules allow, a digital prescription to collect medication nearby.
What a consultation covers
Everyday issues and specialist advice.
From a sore throat on holiday to a question for a dermatologist, a video call answers more than people expect.
GPs and specialists.
General practitioners for everyday issues, and specialists across most medical fields.
Doctors around the world.
A global network of doctors, able to prescribe in most countries.
Digital prescriptions.
A local e-prescription, so the member can buy medication right after the consultation.
In 10 languages.
The member explains their symptoms in the language they're most comfortable in.
When video isn't enough
The same team takes it from there.
If the doctor thinks the member needs to be seen in person, our assistance team arranges a doctor's visit or a hospital admission.
Medical assistanceHow we work with you
In the member's language.
Your channels.
Members reach us through your portal or by phone.
Language and data.
Consultations in the member's language; medical data handled in line with GDPR.
In practice
When a video call is enough.
A member falls ill on holiday.
A minor infection, a doctor on video within the day, and a prescription to collect from a local pharmacy.
An expat wants a specialist's view.
A dermatology question, answered by a specialist in the member's own language, without searching for a doctor abroad.
Explore further
Claims management
Explore
Second medical opinion
Explore
Medical concierge
Explore
Medical assistance
ExploreSee how telemedicine works for insurers and MGAs, TPAs and assistance partners or employers.
Offer your members a doctor on demand.
Tell us about your members, where they are based and how they would book. We'll come back with a proposal.
Request a proposal