TPAs & assistance partners
Your name on the call. Our team behind it.
When your members need care in Europe, we step in as your local team: direct billing, doctors and nurses, and assistance coordination, working under your brand.
One case, start to finish
A member falls ill in Vienna. You never lose sight of her.
Maria is covered through a TPA based outside Europe. She develops a high fever on a business trip to Vienna and calls the number on her card.
- 1
The call
She reaches you. We pick up.
Our team answers in your name, at any hour, and takes the details in her language.
- 2
The right care
A doctor at her hotel, or a hospital if needed.
Our medical team decides what the case needs and arranges it through a provider we know.
- 3
Cashless
She doesn't pay at the door.
We issue a guarantee of payment to the provider. Where a facility won't bill us directly, we pay with a Medigo virtual payment card.
- 4
Follow-up
You're kept in the loop.
Our doctors follow the case until she is well enough to travel, and you receive updates in the format you already use.
- 5
Closing
A clean file for your client.
You receive the audited invoice and a case report, ready to pass on.
How we work with you
Your brand, your rules, our people.
Under your name.
Calls, letters and guarantees of payment go out in your name, so your members and clients only ever see you.
Plugged into your systems.
Case data reaches you through MediClaim, our API or the reports you already work with.
What runs behind it
The services in Maria's case.
Medical assistance.
From a doctor's visit to an emergency flight home, around the clock.
Learn moreDirect billing.
Guarantees of payment through our own cashless network across Europe, and partner networks in 150+ countries.
Learn moreTelemedicine.
A doctor on video, in the member's language, wherever they are.
Learn moreNeed a partner on the ground in Europe?
Tell us where your members travel or live and how you run cases today. We'll come back with a proposal.
Request a proposal