Network
Our own network in Europe. Trusted partners everywhere else.
We contract directly with hospitals and doctors all over Germany and across Europe. In other countries, when volumes don't justify a direct network, we collaborate with local TPAs and assistance companies to provide direct billing access to care in 150+ countries.
How our network works
Two networks, one team
No company can provide global direct billing access without local expertise. Our focus is Germany and Europe, but we can offer you and your members access to 150+ countries through our partners. The workflows don't change – our team will coordinate everything on your behalf.
Germany & Europe – built and run by us
Our home market and our core strength.
- We contract hospitals, clinics, specialists and GPs ourselves, with direct billing.
- Invoices checked against local tariffs, such as GOÄ and DRG in Germany.
- Specialist partners for ground ambulance, air ambulance and telemedicine.
Rest of the world – local experts, coordinated by us
150+ countries, each covered the way that works best there.
- Direct agreements with providers where the volume makes it worthwhile.
- Everywhere else, other TPAs and assistance companies with strong local networks.
- Our team keeps the case: guarantees of payment, admissions and the claim.
Wherever the case is
What stays the same
One team holds the case
Whether we treat through our own network or a partner, our case managers stay in charge from first call to payment.
One claim process
Every invoice is checked and settled in MediClaim, our own platform, so you get the same reporting for every country.
Your members' language
Our whole team is multilingual. Case managers speak to members in their language and to providers in theirs.
Look closer at a region
Tell us where your members are
Send us your countries and volumes and we will show you how we would cover them.
Request a proposalFor providers
Are you a hospital, clinic or doctor?
Treat insured patients from abroad. We issue the guarantee of payment and settle your invoice directly.